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Dealing with the branch in Abbotsford, BC, I was absolutely offended by their customer service. Called two weeks ahead of time to reserve an S-65 boomlift. The reservation was confirmed. I asked to be called a few days in advance of the rental to reconfirm that the...
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Anonymous
Anonymous1

You aren't the only one. This happens a lot at that Branch, and even if you got the boom, it wouldn't be maintained properly or would be dirty, from another location.The Abbo...

1.6
I didn't like
  • Broken promises
#1001344
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Web Reservation Request Contract# 66218626 As it shows below, a reservation was created for the lawn vac I had intended to use. Note the hours on the confirmation state the business is open on Saturday's from 7 am to 12 pm. I arrived at the business at 9:00 am to find...
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1.0
I didn't like
  • Not following their advertised business hours
#991414
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Beware the corporate giant! I have rented several lifts from Sunbelt as I am a General Contractor. This last time I rented a 65' boom lift for 1 week. In 3 days my workers said they were finished and I called for a pickup. When the driver showed up the next morning we...
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Anonymous
Anonymous

well if you didn't call the store to get the machine picked up instead of a driver then that is your fault. never rely on someone else to do your job!

3.5
#982282
Reply to reviews
I have used sunbelt rental equipment several times for app. 20 years and all dealings have been excellent, excellent condition equipment and delivered on time. Only once has sunbelt sent a piece of equipment that had a basic fault with a boom that needed re-alignment....
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4.7
I liked
  • Excellent
#967713
Reply to reviews
I'm not sure why Sunbelt got such bad reviews on here. Sunbelt is by far the best rental company out there. Yes, there are times when things go wrong like not being able to get a certain piece of equipment but cmon, if there isn't one around, are they supposed to...
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4.5
#929901
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Sunbelt will leave you hanging! I will never do business with them and suggest you do not either!! I started talking to Sunbelt rentals several months before we needed a piece of equipment. We needed a special 8" ride on trencher that they and only a few others have...
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1.0
#910880
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Most of their equipment have worn-out tires, they save money on tires and sell fake insurance that cover only the First $50 of Repair Costs, It's a reverse deductible and this thing should be illegal. If you want to rent something with wheel just go elsewhere, the odds...
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2.0
I liked
  • Customer service
I didn't like
  • Insurance policy
#907950
Reply to reviews
Same here. Reserved a large excavator due to be delivered on Friday of holiday weekend. Lined up manpower and logistics. Called to find out eta for delivery and was told they were trying to call delivery person. At 5:00 pm I called again and spoke to another person...
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1.0
#875503
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Same here. Reserved a large excavator due to be delivered on Friday of holiday weekend. Lined up manpower and logistics. Called to find out eta for delivery and was told they were trying to call delivery person. At 5:00 pm I called again and spoke to another person...
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2.3
#875497
Reply to reviews
I rented a mini escavator and trailer from Sunbelt in Spartanburg SC. They were the nicest people and so helpful. Unfortunately the machine wasnt strong enough for what I needed it for but it wasnt a problem. They simply asked to bring the machine in no questions asked...
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4.6
#868761
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