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I used a lift for two hours (give or take) to get data plate info off shop heaters. I rented the lift for one day.

The receipt reflects that. I called to have the lift picked up, and they said it would be picked up. Just park it and leave. So I left the site....

1.5 months later, they call checking on the lift.

I told them that is was rented for a day and that they said they would get it after I called. They asked for a reference number and said that I didn't have a reference number so I must not have called. After pleading my case they said they would make a determination on whether to charge me or not. All day I didn't receive the call.

So I called them back, they asked the same questions made the same assumptions and had the nerve to get an attitude when I remarked that a normal human could not name a person that they spoke to on a whim a month ago. That was enough for the representative to state that they we're "trying to help me but I just ruined that."

I'm still waiting for an answer...

Location: 3250 Williams Rd, Columbus, GA 31909

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Sunbelt_Rentals

Hello, Weโ€™re sorry to hear that you had a bad experience. Our goal is to ensure that all our customers receive the equipment and support they need.

We've shared your feedback with the location's manager. In case we don't have your contact information, you may call the location (one more time) and ask to speak to David, the manager.

We would like to make it right for you. Thank you, Sunbelt Rentals

Guest
reply icon Replying to comment of Sunbelt_Rentals

It's late follow up here, but I contacted the manager two weeks later after not hearing from them. Additional charges were removed.

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