Dealing with the branch in Abbotsford, BC, I was absolutely offended by their customer service. Called two weeks ahead of time to reserve an S-65 boomlift.
The reservation was confirmed. I asked to be called a few days in advance of the rental to reconfirm that the lift was still mine. I never received the call, and expected the rental to arrive when we had arranged it. It never showed.
When I called, the manager (Matt?), said that the reservation had been misplaced and essentially 'forgotten about'. As a result, it would turn out that on the day I needed it, they had none at their location, but could bring one from another location in Coquitlam. I needed it at site for 9am.
It was now 10, and I'm expected to wait for your driver to go pick it up and get it to me, while you'll probably charge me for all that wait time??? I took my business elsewhere.
Product or Service Mentioned: Sunbelt Rentals Customer Care.
Reason of review: Poor customer service.
I didn't like: Broken promises.