Beware the corporate giant! I have rented several lifts from Sunbelt as I am a General Contractor.
This last time I rented a 65' boom lift for 1 week. In 3 days my workers said they were finished and I called for a pickup. When the driver showed up the next morning we actually weren't ready so I sent him back and he said plainly he would be back in the morning. I said that is perfect.
We finished the job that day and left the site for good. Well, 3 weeks later I get a call from the church where we had used the lift asking when the lift would be picked up... What?! So, I called Sunbelt and they said I refused pickup and it was my responsibility to call back.
I informed them that the driver had said he'd be back the next day. Long story short, I had to pay for 1 month rental for 4 days of use... I tried everything reasonable and even sent them a check for delivery fees and 1 week's rental. That wasn't enough for them.
They were relentless until they stole nearly 1300.00 more from me. Nearly $3400.00 for 4 days of lift use...
Beware the corporate giant when you're a small business... They care nothing for you no matter how polite or reasonable you are...
Product or Service Mentioned: Sunbelt Rentals Excavator Rental.
Reason of review: Pricing issue.