I'm not sure why Sunbelt got such bad reviews on here. Sunbelt is by far the best rental company out there.
Yes, there are times when things go wrong like not being able to get a certain piece of equipment but cmon, if there isn't one around, are they supposed to magically make one appear?? Maybe contractors should wait to actually get the equipment before scheduling 20 men on the site?
Every Sunbelt I have ever dealt with was great. They regularly handle multi million dollar accounts with very large contractors and have no issues. There are going to be rare occurances where getting something for a customer will not be possible.
Don't blame the company, it's out of their hands sometimes. I don't think there's any rental company that can get anything 100 percent of the time.
I had a great experience and rent from them often. Some people will never be satisfied though.
Product or Service Mentioned: Sunbelt Rentals Excavator Rental.
Reason of review: Good customer service.